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Embroidery
29 Compton Avenue
Luton
LU4 9AX
07926 11 6000
Monday – Friday, 9 AM – 5:00 PM
Customer Services
ThinkSew Embroidery provides the highest quality of embroidery onto polo-shirts, fleeces, jackets, gift items, promotional items, etc. We are a family run business who strive to provide quality embroidery, through a personal and efficient service.
See below for further information about ThinkSew Embroidery
29 Compton Avenue
Frequently Asked Questions
If you have a question, try our FAQ pages, where we have assembled the most common questions that we get asked:
- For general Embroidery questions see our Embroidery FAQ page.
- Or if your questions are workwear related see our Workwear Embroidery FAQ page.
- Need to know about our online ordering service see our Online Personalised Embroidery Service page. Or maybe this is too restrictive and you need more that what is offfered online see the Bespoke Embroidery Service page.
For anything else please reach out to us using one of the following services and we will get back to you:-
Email – sales@thinksew.co.uk
Phone – 07926 11 6000
Facebook Messenger or Whatsapp
Use our contact page using the button below – Contact Page
Payment Options
Personal Customers
(Private healthcare providers, NHS Staff ordering personalised items and Members of the public)
We accept the following payment methods:
- BACS bank transfers
- Debit or Credit Card
Please note that payment needs to be received before we can proceed with your order.
NHS Orders
Please contact your local NHS Procurement department to supply us with a Purchase Order (PO) number when you receive a quotation you wish to proceed with.
Delivery
Lead times
Personalised products will be ready for collection or dispatch 7 to 10 days from successful receipt of payment, we do however always endeavour to improve on this without compromising the quality of product or service. These delivery times may extend during peak seasons and are subject to stock availability. Please also note that we are a small family run business and we occasionally need to extend the lead time due to our availability (e.g. holidays, sickness, etc). Should any delays be anticipated at the time of the order or occur during the production cycle (rare), we will be in touch to provide regular updates as well as alternative date and/or garments where appropriate. If you require something urgently, please contact us; however, please note that additional charges may be necessary.
FREE Collection Service
We offer a free collection service within business hours. Once your items are added to the basket and your ready to check out, simply choose Click and Collect as your delivery option. You will be notified by email once your order is ready for collection.
If you have any questions about your order please see our FAQ section or contact us using phone, email or social media.
Returns
Our goal is that you’re completely satisfied with the products we supply. If you need to return any item, please email us with:-
- the order number
- item(s) being returned
- reason for the return
All return requests must be agreed with Thinksew Embroidery in writing and returns may be subject to a handling fee.
Un-customised Products
If you are not completely satisfied with your purchase, you may return the items within 14 calendar days for a refund of the cost of the items, this excludes the postage cost. Please be aware that you are responsible for the return postage cost and we recommend you use a service with a proof of delivery to ensure that nothing is lost or misplaced when returning the products to us.
The items must be returned in a saleable condition, in the original packaging (including any additional packing materials that came with them), with all labels attached and must not have been used or worn.
Thinksew Embroidery reserves the right to reject goods arriving at its premises that are not so recorded or clearly marked with the correct returns information.
Customised Products
We will replace any personalised items that are faulty, damaged or were incorrectly supplied. Before placing your order, please be check all the details, including the quantities, sizes, colours, spellings, etc.
Once the items have been embroidered or printed it is not possible to cancel the order whether they have been despatched or not. The ‘Consumer Contracts Regulations’ that became effective in the UK on 13th June 2014 specifically exclude ‘personalised goods or goods made to a consumer’s specification’ and the personalised items we supply fall into this category.
Refunds will be made within three days of receiving the returned items. It may take a few more days for your card provider to display the amount refunded in your account.
Cancellations
If there are any issues with your order, we request that you contact us immediately, so we can help and rectify the situation for you.
We endeavour to initiate the embroidery production cycle soon after we receive payment, if you decide to cancel or change your order before the items have been embroidered to your specification, we may have already incurred some costs. This can be for artwork creation, administration or charges made by our suppliers where items are returned and consequently there will be a restocking charge deducted from any refund.
Once the items have been embroidered it is not possible to cancel the order whether they have been despatched or not. The ‘Consumer Contracts Regulations’ that became effective in the UK on 13th June 2014 specifically exclude ‘personalised goods or goods made to a consumer’s specification’ and the personalised items we supply fall into this category.
Refunds will be made within three days of receiving the cancellation. It may take a few more days for your card provider to display the amount refunded in your account.