Who we are
ThinkSew Embroidery (“us”, “we”, or “our”) operates https://thinksew.co.uk (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site and fulfilling orders. By using the Site, you agree to the collection and use of information in accordance with this policy.
What personal data we collect and why we collect it
When you buy goods from us, you are entering into a contract with us. You will need to set up an account before ordering from us. So that we may set this up we will ask you to provide some personal information such as:
- Full name
- Contact numbers
- Email address
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, payment details and optional account information like username and password.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 2 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
We will also store reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example our Administrators can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfil orders, process refunds and support you.
Any data collected through our contact forms are not stored on our server. Any data that is collected is used only to return a reply to your enquiry.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Google Analytics helps website owners measure how users interact with website content. As a user navigates between web pages, Google Analytics records information about the page a user has seen, for example, the URL of the page. Google Analytics uses HTTP Cookies to “remember” what a user has done on previous pages/interactions with the website: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
Who we share your data with
We share information with third parties who help us provide our orders and store services to you; for example:
For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
We will keep information for as long as it is required by us or other regulatory bodies in order to comply with legal and regulatory requirements or for other operational reasons. In most cases this will be a minimum of six years.
What rights you have over your data
If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.